Frequently Asked Questions

Q: What time is check-in and check-out?

Check-in: 2.30 pm Check-out: 10.00am

Q: Do you require a security bond upon check-in?

We take a credit card impression, if no credit card held, $100 in cash.

Q: Is after hours check-in available?

Yes, please press the Blue Bell on the access intercoms to gain entry after hours.

Q: Can I have a late check-out?

Up to 11am free, then anything after will occur a charge. This is subject to availability, please enquire at Reception

Q: When do I have to pay a deposit?

Bookings made 14 days prior to arrival, a deposit to the value of one night's accommodation is required to secure your booking. The balance is to be settled on arrival at Ocean Royale Apartments. Ocean Royale Apartments does not charge credit card fees.

Q: What are the reception hours?

The reception hours are: 8.30am - 5.00pm Monday to Friday 9am - Noon Saturdays, Sundays Public Holidays

Q: Can I book theme park tickets at reception?

Yes we booked all Gold Coast theme parks and attractions, please contact Reception for details

Q: Is there Internet or WiFi access available?

An internet caf charge is $2 per 15 minutes

Q: What facilities do you have?

Tennis Court 2 Pools 2 BBQ's Male Female Saunas Internet Caf WiFi Rates Available

Q: Is there car parking available?

One space is allocated to each apartment

Q: Is all linen provided?

Yes all linen is provided during your stay

Q: How often are the rooms serviced?

Each apartment is serviced weekly during your stay

Q: Is the pool heated?

Both pools are heated - the indoor pool spa is a lot hotter!!!

Q: Do any Apartments have Twin Bedding?

A selection of the One bedroom Apartments have Twin Beds . Please request when enquiring.

Q: How close is Surfers Paradise?

Surfers Paradise is 6 minutes by car - 2.7kms walk

Q: Are there shops or restaurants nearby?

Yes, a myriad of shops and restaurants just 5 minutes walk away

Q: Is there public transport nearby?

Bus Stop 50 m from the front door

Q: What local attractions are in the area?

Convention Centre, Casino, Pacific Fair

Q: How far away is the race track?

11 minutes 5.4 km

Q: Where can I buy groceries locally?

Oasis Shopping Centre (Woolworths)